Terms & Conditions
Please read these terms carefully. They apply to all bookings with Dragon Dive Komodo, including Daily Diving, Dive & Stay Packages, and the Shenron liveaboard.
1. Booking & Payment
Policies differ between Daily Trips and Shenron liveaboard cruises.
Daily Diving & Dive/Stay
- Deposit: 50% non-refundable deposit required to confirm booking.
- Balance Due: 60 days prior to arrival/activity.
- Failure to settle the balance may result in cancellation and forfeiture of the deposit.
Liveaboard (Shenron)
- Deposit: 25% of the total trip price, non-refundable, required at the time of booking to secure your spot.
- Balance Due: the remaining 75%, no later than 30 days before departure.
- Bookings made 30 days or less before departure are paid in full at the time of booking.
- Failure to settle the balance on time may result in cancellation and forfeiture of the deposit.
Payment Methods & Fees
We accept Cash (IDR, EUR, USD) or Debit/Credit Card (Visa & Mastercard).
- A 3% processing fee applies to all card/transfer payments.
- We do not accept PayPal, Amex, or JCB.
2. Cancellation Policy
If cancellation is unavoidable, please review the terms below carefully.
Alternative Options (Subject to Availability)
Before cancelling completely, please consider these options:
- Reschedule: Change your date for a fee of IDR 1,000,000 per participant. For Shenron liveaboard trips, reschedule requests must be made more than 30 days before departure.
- Voucher: Receive a voucher equal to the deposit value for future use (for a future Shenron trip in the case of a liveaboard booking).
- Insurance Letter: We provide official documents to support your travel insurance claim.
• Park fees are strictly non-refundable and non-reschedulable under any circumstances.
• Missed dives due to seasickness, fatigue, illness, late arrival, or personal choice are non-refundable.
• Late arrival, no-show or early departure on a liveaboard trip is treated as a cancellation and is not refunded.
• If Komodo National Park or Indonesian authorities decide to close access to the park (weather, regulation, quota limits, force majeure), no refund will be possible as this is beyond our control.
We always aim to find reasonable solutions when possible. A respectful conversation and a smile often help us explore alternatives together.
| Activity Type | Timing | Penalty / Refund |
|---|---|---|
| Daily Diving & Packages | More than 48h notice | Deposit (50%) is forfeited. |
| Less than 48h notice | 100% of total price is due (Non-refundable). | |
| Shenron Liveaboard | More than 30 days before departure | Deposit (25%) is forfeited. |
| 30 days or less before departure | 100% of total price is due (Non-refundable). | |
| Company Cancellation (Mechanical Issues, before departure) |
Anytime |
Full refund of the amounts paid OR Reschedule (Client's choice).
PADI Courses: eLearning / Theory fees are non-refundable once codes are issued, as the student retains ownership of the digital product. This cost will be deducted from any refund.
|
| Major Breakdown During a Liveaboard Trip | Trip already under way | Alternative arrangements: alternative activities, accommodation of similar value or a voucher. |
Shenron Liveaboard — Specific Conditions
These conditions are identical to the terms shown in the Shenron booking system and on your invoice.
Certification & Experience
- Each departure shows its minimum certification and logged dives on its trip page; this requirement applies to your booking.
- Advanced Open Water (or equivalent) is required on 4-day trips and longer.
- Proof of certification and logged dives must be shown at check-in.
- Nitrox is recommended. Nitrox fills are provided only to divers holding a valid Nitrox/EANx certification.
- A refresher dive or skills check may be required at the discretion of our guides or cruise director.
- Guests who do not meet the requirements of their departure may be refused diving, without refund.
Komodo National Park Fees
- Park fees are not included in the trip price. They are compulsory, set by the Indonesian authorities and subject to change without notice.
- They are paid on site at check-in, before the boat departs, at the official rate in force.
- Park fees are non-refundable and non-reschedulable under any circumstances.
Included & Not Included
Included
Cabin accommodation (double occupancy), all meals and snacks, water, tea and coffee, 3 to 4 guided dives per full diving day (route permitting), tanks and weights, Nitrox fills for certified Nitrox divers, towels and bedding.
Not included
Full dive equipment rental (BCD, regulator, wetsuit, fins, mask, computer) at 35 EUR per person per day; 15L tank: IDR 70,000 per day; 5 mm wetsuit: IDR 100,000 per trip; Starlink Wi-Fi: 10 EUR per trip; alcoholic beverages and soft drinks; park fees; crew gratuity; insurance; flights and transfers unless stated in your booking; personal expenses.
Crew Gratuity
A minimum gratuity of 100 EUR per guest per trip is expected, paid in cash directly to the crew at the end of the cruise and shared equally among all crew members. It is not included in the trip price.
Non-Divers & Children
- Children under 15 are not allowed on board.
- A non-diver sharing a cabin with a paying diver receives a 35% discount on the trip price. A non-diver travelling alone (not sharing with a diver) pays the full price.
- Non-divers may not request a refund for unused dives or diving equipment.
Insurance (Mandatory)
- All guests must hold dive insurance and comprehensive travel insurance covering medical evacuation and diving accidents. Proof may be requested at any time before or during the trip.
- No guest is allowed to dive without valid insurance; failure to provide it results in denied boarding without refund.
- We recommend adding cancellation/interruption cover.
Arrival, Departure & Flights
- All guests must arrive in Labuan Bajo the day before departure.
- Boarding is at 8:00 AM and the boat departs at 9:00 AM. Late arrival for any reason, including flight delays, is treated as a cancellation/no-show and is not refunded.
- Disembarkation is in the afternoon of the last day. For your safety, do not fly within 24 hours of your last dive: book your departing flight for the day after disembarkation at the earliest.
- Transfers to and from the meeting point are not included unless stated in your booking.
Professional PADI Courses (Divemaster & IDC)
Special conditions apply to professional-level training programs due to strict quotas and scheduling requirements.
Professional courses require months of preparation, strict instructor-to-student ratios, and fixed PADI schedules. Think carefully before booking. Once confirmed, no changes, discounts, or refunds are possible.
Zero Flexibility Policy
- No Discounts: Professional course pricing is fixed. No promotional offers, group rates, or special deals apply.
- No Refunds: All deposits and payments are 100% non-refundable under any circumstances.
- No Rescheduling: Course dates cannot be changed once confirmed. We cannot accommodate personal schedule conflicts.
- No Transfers: Your slot cannot be transferred to another person or another course date.
- PADI Quotas: Each instructor can only certify a limited number of professionals per year.
- Fixed Schedules: IDC courses follow PADI's global calendar and cannot be modified.
- Lost Opportunities: When you cancel, we've already refused other candidates and cannot fill your spot.
- Resource Allocation: Instructors, materials, and facilities are pre-committed months in advance.
Payment Terms
| Course Type | Deposit | Balance Due |
|---|---|---|
| Divemaster (DM) | 50% Non-refundable | 60 days before start date |
| Instructor Development Course (IDC) | 50% Non-refundable | 60 days before start date |
| EFRI / MSDT Specialties | 50% Non-refundable | 60 days before start date |
If you fail to pay the balance on time, your deposit is forfeited and your spot is released.
If you cancel for any reason (personal, medical, family emergency, visa issues, travel delays), you lose 100% of all payments.
No exceptions. No appeals. Book only when you are 100% committed.
What IS Included (Non-Refundable)
- PADI eLearning codes & digital materials (become your property immediately upon delivery)
- Professional liability insurance during training
- Instructor time and mentorship (scheduled months in advance)
- Use of training facilities, pool, and equipment
- Administrative processing and PADI registration fees
- Confirm your available dates for the entire course duration
- Ensure your passport, visa, and travel documents are valid and confirmed
- Verify you meet all PADI prerequisites (dives logged, certifications, medical clearance)
- Secure travel insurance (we recommend DAN with professional training coverage)
- Confirm you have the full course fee available before paying the deposit
Professional diving courses are a serious commitment. We invest significant resources into your success. By booking, you confirm you understand and accept these non-negotiable terms.
3. Operational & Legal Conditions
Click to expand each section for detailed rules.
Diving Conditions & Safety
- Certification: All divers must show valid certification (PADI, SSI, CMAS, etc.) for non-entry-level dives.
- Forms: All guests must complete Liability & Medical Forms before diving.
- Intro Dives: Non-certified divers may join Introductory Dives with an instructor.
- No Unguided Dives: Unguided dives are not allowed on any of our trips.
- Site Changes: The Company reserves the right to change dive sites and itineraries based on weather, currents, safety, park regulations, experience levels, or logistics.
Maximum Depth Limits:
- 18m: Open Water Divers
- 30m: Advanced Open Water OR Open Water + Deep Adventure Dive
- 40m: Only with prior Deep Dive Specialty certification
Insurance & Liability
- Recommendation: Guests are strongly encouraged to have travel & dive insurance (DAN or equivalent).
- Mandatory: For Shenron liveaboard trips, dive insurance is mandatory (see the Shenron conditions above).
- Liability: The Company is not liable for loss, injury, or damage to personal property or gear.
Equipment Use & Rental
- Condition: All rental gear is checked before use.
- Responsibility: Guests are responsible for loss, theft, or damage to any rented equipment.
- Damages: Any damage or loss will result in financial compensation equal to the replacement value.
- Personal Gear: Personal equipment left on board is the sole responsibility of the guest.
- Misuse: Failure to follow standard safety rules is at the guest’s own risk.
Accommodation & Facilities
- ℹCleaning: Rooms cleaned daily. Sheets/towels changed every 3 days (environmental policy).
- Water: Hot water is available but finite; please use considerately. Potable water refills are free.
- Minibar: Drinks in Deluxe Double rooms are not included and charged at check-out.
- Pool: Open 8:00 AM to 8:00 PM. Towels at reception.
- Gym: Free access. Please mind the noise.
- Damages/Loss: Damage to room/furniture or lost items (keys, towels) will incur replacement fees.
Conduct & Environment
- Respect: Guests must behave respectfully toward staff, locals, and the environment.
- Zero Tolerance: Any verbal abuse, inappropriate language, or aggression toward staff or guests will result in immediate expulsion without refund. On the liveaboard, removal from the vessel is at the guest's expense.
- Prohibited: Littering, harassment of wildlife, and damage to corals.
- Exclusion: Dangerous behavior, excessive alcohol use, or ignoring safety guidelines may result in immediate exclusion without refund.
Photography & Privacy
Dragon Dive Komodo may take photos/videos for promotional use. If you do not wish to appear, inform us anytime (before/during/after) and we will ensure your image is not used or is removed.
Your personal data is handled securely under applicable privacy laws.
Force Majeure
Dragon Dive Komodo is not liable for delays, interruptions or cancellations caused by events beyond our control (volcanoes, natural disasters, weather, war, pandemics, strikes, political events, park closures or quota decisions by the authorities).
In such cases, no refund shall be issued. We will attempt to offer rescheduling or vouchers subject to availability. Travel insurance is highly recommended.
Governing Law
These Terms & Conditions are governed by the laws of the Republic of Indonesia. Disputes are subject to the exclusive jurisdiction of the courts in Labuan Bajo, Indonesia.
Acceptance of Terms
By confirming your booking and paying the deposit, you acknowledge that you have read, understood, and agreed to all of the above Terms & Conditions.
